Smart Mobile Workforce (SMW®)
Smart Energy Water (SEW)

Overview

Smart Mobile Workforce (SMW®) is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. SMW® helps in intelligently managing the field operations to make the service experiences effortless for the end customers. With Mobile Workforce Management, providers can increase productivity, efficiency, safety, accuracy, and compliance for the field personnel. They can enable real-time visibility into workforce operations to build a connected ecosystem for frictionless service delivery and get right field worker at the right time to the right place with intelligent schedule and dispatch to improve first-time fix-rates. With SMW, build superior WX to drive field workforce satisfaction and build future-ready businesses. Take full advantage of the #1 platform, trusted by hundreds of global utilities.

Features

• Work Order Management and Automation
  
• AI/ML Scheduling and Dispatching
  
• E-learning, Training, and Development
  
• Asset and Inventory Management
  
• Outage Management and Service Requests
  
• Damage Assessment
  
• Smart Forms and Surveys
  
• AVL and Vehicle Tracking
  
• Safety and Compliance
  
• AI based Reports and Dashboards
  
• Online and Offline Mode
  
• Workforce Collaboration
  

Benefits

• Reduce Paperwork
  
• Increase field workforce productivity
  
• Improve Operational Efficiency
  
• Enhance Customer Service
  
• Improve Safety And Compliance
  
• Enhance Performance and Reliability of Assets
  
• Improve First Time Fix Rates